You and Your General Practice is a national guide on what you can expect from your GP surgery. It also explains what you can do to get the best from the NHS. 

Please note the practice will provide services as per You and Your General Practice except when unable to do so due to:
• lack of safe capacity
• agreed closure due to staff training
• unforeseen events
• failure of NHS supplied software
• unable to assure a safe service

Or when a subcontract is in place to deliver services. Locally, a sub-contract is in place to cover services between 6pm and 6.30pm via Hartlepool and Stockton Health.

If you want to give feedback or raise a concern you can ask to speak to your practice manager. If preferred, you can leave your feedback with the ICB here (ICB Digital Patient Feedback - Tell us what you think).