Appointments

Appointments System

At Marsh House we operate an appointment only system, we do not offer a drop - in service.

Access to health care has changed since the COVID 19 pandemic. There are several new ways you can access health advice from the team here at Marsh House Medical Practice. Our Team of GPs and Nurses are offering both Telephone and Face-to-Face appointments, however, face-to-face GP appointments are often telephone triaged first. This is to ensure any further tests or examinations that may be needed can be arranged also. 

You can now access the E-Consult service via the link further down the home page. This allows you to submit a query online for review by the GP, Nurse or Admin Team who will aim to respond to you within 48 hours.

Telephone appointments are available for booking with the GP and Nursing Team. These can be arranged via reception on 01642 561282.

 

We would appreciate it if you could avoid calls for routine appointments between the hours of 08:00 and 11:00 unless for an emergency, home visit request or cancellation of an appointment.

Urgent appointments - The Doctor will only review the 1 urgent matter in an urgent appointment slot. Any other non - urgent matters will need a seperate appointment.

 

 

a group of people standing in a room

Surgery Times

Monday to Friday 08:00 – 11:00 and 14:30 – 18:00.

Please note that we are closed for staff training every Thursday from 12 noon until 14:00.

Training Practice

Marsh House Medical Practice is a GP training practice. Qualified doctors (Registrars) work alongside regular GP’s whilst training to become general practitioners themselves.

You will be made aware when an appointment with the registrar is offered and written consent will be sought before and after any video consultation.

We also link with Newcastle University and will often have medical students working with us. The students will only be present with your consent. If you have an interesting health issue and would have the time to help us with training sessions please let us know. We would be very grateful.

Home Visits

Home visits are for people who are bedbound or too seriously ill to come to the surgery.  Please telephone the surgery on 01642 561282 before 10.30am if possible to request a home visit.  Your doctor will discuss your request with you.  When making a request the following information will be required:

Full name of the patient for whom the call is being made; age and data of birth of the patient; full address to which the doctor will be visiting; telephone number and brief details of the patient’s condition.

Extended Access

Evening and Weekend Appointments

 

Our PCN (Primary Care Network) have collaborated to offer evening and weekend appointments to our patients. These are both GP and Nurse appointments and are available Mon-Fri till 8:30pm at the Abbey Health Centre and on Saturdays 9am-4pm at Norton Medical Practice.

 

Cancellations & Reminders

Cancel an Appointment

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the practice.

 

Text Reminder Service

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

Late For Your Appointment

Please attend your appointment on time, if you are late you may not be seen. You will need to rearrange your appoinment to the next one available -except in the event of a medical emergency that requires immediate attention.

Interpreter

If you require an interpreter to attend with you when you see your Doctor please notify the receptionist when booking your appointment and she will arrange this for you.