Marsh House Medical Practice

Marsh House Medical Practice are currently using a system called EMISWeb and we are migrating to TPP/Systmone w/b 25th November.

This migration will improve patient experience and communicaton between services and positively impact patient care moving forward. Our neighbouring practices in the region are mostly using Systmone already.

THE PRACTICE WILL REMAIN OPEN DURING THIS TIME.

How will this effect my care during the migration?

We are working within a project team to ensure a smooth transition with minimal disruption. During the month of November there may be occasions where appointment availability with your registered GP is limited due to the intense training schedule needed for all members of staff. You may be booked in with another doctor at the practice.

There will be a short period of time where systems such as EPS (Electronic Prescription Service) will not be functional and paper prescriptions may need to be collected from the surgery.

For the month of Novemeber we will not be accepting new patient registrations, this is to assist with the data transfer and data checking periods.

During our ''go live'' period we will have staff from IT services and specialist trainers on site to support staff and ensure you still receive a high standard of care.

Is there anything I can do, as a patient, during this time?

We kindly ask patients to be patient at this time of transition. We are working tirelessly to ensure there are minimal disruptions for patients.

If you use online access, please use the NHS App to log in from now. Our current online access platform will not migrate. If you access the service via the NHS App this method will migrate. For assistance visit    https://help.login.nhs.uk/  (please note we cannot issue a linkage key until the new system is set up)

If you have a repeat Prescription due in the month of November, Please put your request in via your usual route by the 5th November. This allows time for our staff to process the extra requests before the cut off date until the new system is ''live'' and ensure you still received your medication on time.

We thank you for you understanding during this busy period of time.

The Practice is committed to providing a high quality healthcare service for all patients registered here. Good health involves us working together.

We will treat you as an individual and respect your privacy and personal beliefs.

We are committed to providing easy access to the services required by you whatever your medical condition.

Care Navigation

Our Team of Receptionists are here to help. They will often ask questions about why you need an appointment or details about the problems you are having. This is because they have knowledge of all the services available for patients and may be able to direct you to a more appropriate person which may also be quicker for you to be assesed or seen. 

Our Team of Doctors and Nurses are offering both Telephone and Face-to-Face appointments.

Appointments are available by phoning 01642 561282, alternatively appointments can be booked via the reception desk at the surgery.

You can now access the E-Consult service via the link further down the home page. This allows you to submit a query online for review by the GP, Nurse or Admin Team who will aim to respond to you within 48 hours. 

Did you know you can also access other health care appointments (including nurse and GP) on weekends and evenings?

These are offered via HASH (Hartlepool and Stockton Health) and Billingham & Norton PCN (Primary Care Network). They include

appointments with First Contact Practitioners (Physio), Mental Health Practitioners and social care prescribers. Some of these appoitments are also available on evenings and weekends.

Have you considered a local Pharmacy for advice or treatment?

You can speak to your local Pharmacist for advice and treatment for conditions such as

Bites and stings, Chickenpox, Cold sores, Cold or flu, Conjunctivitis, Ear ache, Sinusitis, Diarrhoea & Vomiting, Headlice, Nappy rash, Sunburn and Warts/Verruca   

Pharmacies can also check your Blood Pressure. 

Think you have a UTI (Urinary Tract Infection)?

If you are a non pregnant, healthy female aged between 16-64 and have 2 of the following 5 key signs you dont have to see a GP, you can attend a pharmacy for treatment.

Dysuria (buring pain when passing urine), Nocturia (passing urine more often during the night), Urgency, Frequency, Visible heamaturia (blood in urine).

you can get treatment from some local pharmacies (Davidsons and Boots. Harry Hills and JHoots by September 2022) 

Thank you for your continued support.

Marsh House Medical Practice

Flu Vaccines / Covid Boosters - October 2024

We now have appointments for FLU and COVID VACCINES available to book via reception.

RSV Vaccine

The new RSV Vaccine will be available for eligable patients from September. If you would like to receive this vaccine please advise the surgery. Alternatively, you will be contacted as vaccine supply arrives.

Understanding the Changes to Death Certification

There has recently been changes to this process, for more information please see the link below

https://www.england.nhs.uk/patient-safety/patient-safety-insight/national-medical-examiner-system/

NEW COMPUTER SYSTEM

To improve patient experience and communication between multi disciplinary teams we will be moving to a new computer system (Systmone/TPP) in November 2024.

Please see top of page for further information. 

NEW PHONE SYSTEM

To improve patient experience and access to the surgery, we have recently had a new telephone system installed. The system has a queue function which many patients have requested in the past.

Over the last month

The average wait time in the phone queue was 132 seconds.

The amount of calls taken per day has ranged from 190 - 250

If you need to seek advice urgently please dial 111 / 999 as appropriate.

COVID-19 Positive

If you think you have COVID-19 or have tested positive, we kindly ask you to wear a face mask whilst in the health centre and advise a member of staff. This is to protect vulnerable patients and staff.

HRT PPC

Hormone replacement therapy can now be issued via a pre payment certificate. Please speak to your local pharmacy about this new scheme.

Repeat Prescriptions 

PLEASE NOTE - From 1st Jan 2022 we are no longer taking repeat prescription orders over the phone. This is to help alleviate our very busy phone lines. You can order your prescriptions via online access or via the dedicated post box in the entrance foyer.

Patient Participation Group

We are always looking for new members to join our PPG.

Our next meeting will be looking at improving access. If you would like to join our Patient Participation Group or have any ideas please contact the surgery.

Thank you for your continued support and patience.

Do you get a good nights sleep?

The mental health benefits of good sleep include boosting our mood, reducing stress and helping with anxiety.

If you're having trouble sleeping, knowing how to sleep better can make a big difference.

Find out more about ways to help you sleep, including sleep hygiene, and expert video advice from a professor of sleep medicine at the University of Oxford.

https://www.nhs.uk/every-mind-matters/mental-wellbeing-tips/how-to-fall-asleep-faster-and-sleep-better

Looking after our Mental Health is very important.

Ways to do this include getting a good nights sleep, excersising regularly, eating and drinking healthily and taking time to do things we enjoy wether that be reading, knitting, socialising or having a soak in the bath.

There are many options available if you feel you are struggling with your mental health. You can talk to a friend or relative about how you are feeling. You can speak with a GP or can even see a counsellor. Did you know you can even self refer to a counselling service by visiting https://wecantalk.org

Its good to talk and there is always help available if you need it.