Marsh House Medical Practice

Care Navigation

Our Team of Receptionists are here to help. They will often ask questions about why you need an appointment or details about the problems you are having. This is because they have knowledge of all the services available for patients and may be able to direct you to a more appropriate person which may also be quicker for you to be assesed or seen. 

 

Our Team of Doctors and Nurses are offering both Telephone and Face-to-Face appointments.

Appointments are available by phoning 01642 561282, alternatively appointments can be booked via the reception desk at the surgery.

You can now access the E-Consult service via the link further down the home page. This allows you to submit a query online for review by the GP, Nurse or Admin Team who will aim to respond to you within 48 hours. 

  

Did you know you can also access other health care appointments (including nurse and GP) on weekends and evenings?

These are offered via HASH (Hartlepool and Stockton Health) and Billingham & Norton PCN (Primary Care Network). They include

appointments with First Contact Practitioners (Physio), Mental Health Practitioners and social care prescribers. Some of these appoitments are also available on evenings and weekends.

 

Have you considered a local Pharmacy for advice or treatment?

You can speak to your local Pharmacist for advice and treatment for conditions such as

Bites and stings, Chickenpox, Cold sores, Cold or flu, Conjunctivitis, Ear ache, Sinusitis, Diarrhoea & Vomiting, Headlice, Nappy rash, Sunburn and Warts/Verruca   

Pharmacies can also check your Blood Pressure. 

                       

Think you have a UTI (Urinary Tract Infection)?

If you are a non pregnant, healthy female aged between 16-64 and have 2 of the following 5 key signs you dont have to see a GP, you can attend a pharmacy for treatment.

Dysuria (buring pain when passing urine), Nocturia (passing urine more often during the night), Urgency, Frequency, Visible heamaturia (blood in urine).

you can get treatment from some local pharmacies (Davidsons and Boots. Harry Hills and JHoots by September 2022) 

 

IMPROVING ACCESS

We want to improve access to our services, and we’d appreciate you taking the time to complete this brief survey to help us. This is the LINK to the survey    https://www.surveymonkey.co.uk/r/W8RMRFB”

We are hoping to improve our telephone system in the near future.

 

 

 

 

 

Thank you for your continued support.

Marsh House Medical Practice

  

The Practice is committed to providing a high quality healthcare service for all patients registered here. Good health involves us working together.

We will treat you as an individual and respect your privacy and personal beliefs.

We are committed to providing easy access to the services required by you whatever your medical condition.

 

 

COVID-19

If you think you have COVID-19 or have tested positive, we kindly ask you to wear a face mask whilst in the health centre and advise a member of staff. This is to protect vulnerable patients and staff.

 

Flu Vaccines / Covid Boosters

We have remaining stock of Adult Flu Vaccines, if you are eligable for a Flu Vaccine and still have not had one this Flu Season (Sept 23-March 24)

Please call the surgery to book an appointment.

 

We no longer have stocks of Covid Autumn Booster Vaccines, Please try gov.uk webiste or call 119 to book a covid vaccines.

 

HRT PPC

Hormone replacement therapy can now be issued via a pre payment certificate. Please speak to your local pharmacy about this new scheme.

 

Cervical Smears

Are you female and aged between 25 and 64? If yes, Northern Cancer Alliance need your help!

They are interested to hear your views about cervical screening, why some people do not attend and to help them improve services available to people who live in the North-East and North Cumbria. It’ll only take a few minutes.

Please click the link to answer a few questions.  Thank you. 

Cervical Screening (Smear Test) Survey

 

Phone Lines 

We are aware our Phone lines are extremely busy. We understand your frustrations and are close to implementing a new telephone system.

If your call is non - Urgent please call after 2pm when phone lines are quieter.

If you cannot get through and need to seek advice urgently please dial 111 / 999 as appropriate.

 

Repeat Prescriptions 

PLEASE NOTE - From 1st Jan 2022 we are no longer taking repeat prescription orders over the phone. This is to help alleviate our very busy phone lines. You can order your prescriptions via online access or via the dedicated post box in the entrance foyer.

 

Call Recording

Please be aware from 24th May 2023 calls to the surgery will be recorded for training and monitoring purposes.

 

Patient Participation Group

We are always looking for new members to join our PPG.

Our next meeting will be looking at improving access. If you would like to join our Patient Participation Group or have any ideas please contact the surgery.

 

Appointment Data (October 2023 - Dec 2023) 

Appointments not attended = 731 

This equates to 3,610 hours of Doctors appointments and 6,720 hours of nursing appointments.

 

Thank you for your continued support and patience.

Do you get a good nights sleep?

 

The mental health benefits of good sleep include boosting our mood, reducing stress and helping with anxiety.

If you're having trouble sleeping, knowing how to sleep better can make a big difference.

Find out more about ways to help you sleep, including sleep hygiene, and expert video advice from a professor of sleep medicine at the University of Oxford.

https://www.nhs.uk/every-mind-matters/mental-wellbeing-tips/how-to-fall-asleep-faster-and-sleep-better

 

Looking after our Mental Health is very important.

Ways to do this include getting a good nights sleep, excersising regularly, eating and drinking healthily and taking time to do things we enjoy wether that be reading, knitting, socialising or having a soak in the bath.

There are many options available if you feel you are struggling with your mental health. You can talk to a friend or relative about how you are feeling. You can speak with a GP or can even see a counsellor. Did you know you can even self refer to a counselling service by visiting https://wecantalk.org

Its good to talk and there is always help available if you need it.