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COVID-19 & Access to Health Care Services

FACE MASKS IN HEALTH CARE SETTINGS, FOR MEMBERS OF THE PUBLIC, ARE NO LONGER A LEGAL REQUIRMENT. HOWEVER, WE WOULD APPRECIATE OUR PATIENTS CONTINUING TO WEAR A FACE MASK IF POSSIBLE. THIS IS TO PROTECT VULNERABLE PATIENTS AND STAFF.

Whilst the guidance for the general public has took a 'living with covid' route, within NHS settings the guidance remains that staff must isolate if they have a positive result. This is to protect patients and the workforce. Without a workforce we wouldn't be able to provide appointments or a service.

 

Access to health care has changed since the COVID 19 pandemic. There are several new ways you can access health advice from the team here at Marsh House Medical Practice. Our Team of GPs and Nurses are offering both Telephone and Face-to-Face appointments, however, face-to-face GP appointments are based on a telephone consultation first. 

You can now access the E-Consult service via the link further down the home page. This allows you to submit a query online for review by the GP, Nurse or Admin Team who will aim to respond to you within 48 hours.

Telephone appointments are available for booking with the GP and Nursing Team. These can be arranged via reception on 01642 561282. If the GP feels you need to be reviewed in person, you will be offered an appointment to come to the surgery.

You can also speak to your local Pharmacist for advice and treatment for conditions such as,

Bites and stings                      Chickenpox
Cold sores                               Cold or flu
Conjunctivitis                          Diarrhoea & Vomiting
Headlice                                  Ear ache
Eye infection                           Fever                    
Nappy rash                             Sinusitis
Styes                                       Sunburn
Threadworms                         Warts/Verruca

 

IMPROVING ACCESS

We want to improve access to our services, and we’d appreciate you taking the time to complete this brief survey to help us. This is the LINK to the survey    https://www.surveymonkey.co.uk/r/W8RMRFB

 

 

Please do not attend any appointment if you or a member of your household are displaying symptoms of COVID-19. For further information on COVID-19 symptoms please visit https://111.nhs.uk/covid-19.

 

COVID VACCINES

We are aware some of our patients may have received letters regarding a SPRING BOOSTER DOSE. We will be offering the vaccine in due course when adequate supplies are received, Alternatively you can attend a walk in clinic or book an appointment via the gov. webiste or by calling 119.

 

Thank you for your continued support in adhering to the measures we have put in place to keep you and the team safe.

Marsh House Medical Practice

Welcome

The Practice is committed to providing a high quality healthcare service for all patients registered here. Good health involves us working together.

We will treat you as an individual and respect your privacy and personal beliefs.

We are committed to providing easy access to the services required by you whatever your medical condition.

 

Practice News Updates

 

 Phone Lines -

We are aware our Phone lines are extremely busy at the moment. We understand your frustrations and are trying to implement new systems to alleviate this. If your call is non - Urgent please call after 2pm when phone lines are quieter.

If you cannot get through and need to seek advice urgently please dial 111 / 999 as appropriate.

 

Repeat Prescriptions -

PLEASE NOTE - From 1st Jan 2022 we will longer be taking repeat prescription orders over the phone. This is to help alleviate our very busy phone lines. You can order your prescriptions via online access or via the dedicated post box in the entrance foyer.

 

Staff Changes -

Since March 2020 we have had alot of staff changes. We've had 8 Retirements including a GP, a Nurse and multiple Reception and Admin staff. We've had 3 semi retirements (reducing hours) in our Admin and Management teams and we have said goodbye to 3 members of staff who have embarked on new careers outside of the NHS. Whilst recruiting new staff has had its challenges during a Pandemic we have employed some great new team members and are continuing in our recruitment process to ensure we can offer a good service to our patients.

Thank you for your continued support and patience.

Health Promotion Campaigns

Looking after our Mental Health is very important.

Ways to do this include getting a good nights sleep, excersising regularly, eating and drinking healthily and taking time to do things we enjoy wether that be reading, knitting, socialising or having a soak in the bath.

There are many options available if you feel you are struggling with your mental health. You can talk to a friend or relative about how you are feeling. You can speak with a GP or can even see a counsellor. Did you know you can even self refer to a counselling service by visiting https://wecantalk.org

Its good to talk and there is always help available if you need it.

 

FOOTSTEPS - Are you aged between 11-19 years?

Footsteps is a local young persons’ health centre designed by young people for young people. Check out the range of services available to you- click the link below. Services include confidential sexual health and contraceptive advice, mental health and well being. www.footstepsteesside.co.uk